Last Updated: 2026/09/21
At Al-Ikhtiyar Al-Dhaki, we believe our users' privacy is a top priority. This policy explains how we collect, use, and protect your personal information when using our website and services.
1. Information We Collect
We collect the following information when you use our services:
- Full Name — to facilitate communication with you
- Phone Number — for communication and booking confirmation
- Requested Service Details — to provide the appropriate service
- Attached Photos (optional) — to help the technician assess the issue
- Service Location — to direct the technician to your location
- Payment Information — financial transactions are conducted directly between you and the technician or via e-wallets
2. How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling booking requests and providing requested services
- Communicating with you regarding bookings and services
- Improving service quality and user experience
- Sending important notifications about your account or requests
- Analyzing data to improve and develop our services
3. Information Protection
We take the following measures to protect your information:
- Data encryption during transmission using secure protocols (SSL/TLS)
- Restricting access to personal data to authorized personnel only
- Regularly updating security systems to protect against modern threats
- Not selling or sharing your personal data with third parties for commercial purposes
4. Your Rights
You have the following rights regarding your personal data:
- The right to access your personal data stored with us
- The right to request correction or update of your data
- The right to request deletion of your personal data
- The right to withdraw your consent to processing your data
5. Cookies
We use cookies to improve your experience on our website, including remembering your preferred language and improving site performance. You can disable cookies through your browser settings.
6. Contact Us
If you have any questions about this privacy policy or how we handle your data, you can contact us via: